Terms & Conditions

Updated: 1/08/22

THESE STANDARD TERMS OF SERVICE APPLY TO ALL USERS OF OUR SERVICES WHO DO NOT HAVE A BESPOKE CONTRACT WITH A MEMBER OF THE DG GROUP.

1. GENERAL
   a. The terms and conditions set out herein shall apply between the Company (NUDG Multi App Services Limited) and the party ("the Customer") and shall apply to the provision of any and all carriage, courier or delivery services ("the Services") undertaken by the Company for the Customer during the continuance of this Agreement and any and all other terms, warranties and/or conditions implied by statute and/or common law and hereby expressly excluded to the fullest extent permitted by law.
2. CHARGES
   a. The charges payable by the Customer for the Services ("the Courier Charges") shall be at the rate specified in the Company's schedule of charges as in force.
   b. Charges may include other applicable fees, cancellation fees, estimated or actual waiting time, tolls, airport fees, and/or surcharges. In addition, you recognise and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand or due to other market factors.
   1. NUDG Multi App Services Limited reserves the right to create new Charges or adjust Charges for any or all services at any time. We will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges regardless of your awareness of such Charges or the amounts thereof.
   2. Cancellation Process - Bookings can be cancelled via the communication channels (App, phone, email) in accordance with the Cancellation Policy as set out below Please refer to Cancellation Policy for details of the cancelation fee payable per booking. DG Group, or a person acting on behalf of DG Group, reserves the right to cancel a Booking, without compensation to the customer, in the event of a no show by the customer provided that DG Group shall first have attempted to contact the customer, and/or if there is a Force Majeure Event. In such circumstances 100% of the quoted journey cost shall be payable by the customer.

1. ALTERATIONS TO THE TERMS AND CONDITIONS
   a. The Company reserves the right to alter or vary these terms and conditions at its absolute discretion upon giving reasonable notice to the Customer and without prejudice to the generality or the aforesaid the Company reserves the right to change the Courier Charges. No representations made or variations in or additions to these terms and conditions or warranty given by any person acting or purporting to act on behalf of the Company shall have any force or effect whatsoever unless confirmed in writing by an authorised officer of the Company.
2. PAYMENT FOR SERVICES
   a. It is a condition of this agreement that invoices shall be paid in full within 14 days of issue thereof. Should any invoice not be paid within 14 days any outstanding invoices shall immediately become due and payable.
   
   b. Without prejudice to the Company's rights hereunder all monies due to the company in respect of provision of the Services which are not paid by the due date for payment shall bear interest on the balance of such monies due from time to time at the rate of 3% per month company reserve the right to enforce this along with the late payment charge until payment is received by the Company in respect thereof.
   
   c. The Customer shall not be entitled for any reason to withhold payment of monies due to the Company and in particular shall not be entitled to do so in circumstances where the Customer is in dispute with the Company and/or claims money or compensation from the Company in respect of the Services.
   d. Prices may vary due to demand.

 

1. SECURITY ACCOUNT PASSWORD
   a. The customer will be issued with a security account password on request which must be quoted on all bookings. Notwithstanding the aforesaid, the Company does not accept any responsibility whatsoever when security account passwords are used by unauthorised personnel and/or for unauthorised purposes.
2. LIMITATIONS AND EXCLUSIONS
   a. The Company shall not be responsible for the loss or damage during the carriage of the following:-
   i. money or securities (whether cash, cheques, bankers drafts, bonds, share certificates or in any other form), antiques, precious metals, furs, or jewellery (in any form whatsoever) of whatever amount or value.
   ii. any goods or property (of whatsoever nature) of an intrinsic value of more than £100
   iii. any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing English Law, and/or
   iv. any goods or property (of whatsoever nature) which may deteriorate in transit. UNLESS the Customer has prior to the commencement of the Service in respect of such goods or property expressly notified the Company as to the nature and value of the same and a Director of the Company has expressly agreed in writing that the Company shall carry and deliver the same on such terms and conditions as the Company may reasonably require AND in the event that the Company undertakes the Service in respect of such goods or property without first having expressly agreed to do so as aforesaid, the Company shall have no liability whatsoever for loss or damage to the same however arising.
   
   b. The Company shall be entitled to destroy or dispose of goods or property referred to in clauses 8.1.3 and 8.1.4 in such manner as the Company thinks fit if in the Company's opinion it is proper to do so and the Company shall account to the Customer for money it receives (if any) on such destruction or disposal in excess of the costs incurred by the Company in so disposing of or destroying the goods or property.
   
   c. Without prejudice to the provisions of clause 8.1 the Company shall not in any event be liable directly or indirectly for:-
   i. consequential loss (whether for loss or profit or otherwise) and/or
   ii. loss, damage and/or breakage to china, glass ceramics or other breakables whether arising from the acts, omissions or negligence of the Company and/or its employees and/or agents or arising otherwise howsoever.
   
   d. Without prejudice to the generality of clauses 8.1 and 8.3 in particular the Company shall not be liable for any loss and/or damage arising directly or indirectly from:-
   i. breakdown, accident, adverse weather conditions.
   ii. any act or omission on the part of the Customer.
   iii. any clause, act or circumstance beyond the control of the Company (including, without limitation, any strike, (official or not) lock-out or other form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority.)
   iv. inadequate or inappropriate packaging of goods, or incorrect or inadequate labelling or instructions received from the customer and/or
   
   e. the Company being prevented or hindered from delivering the goods or property
   
   f. Without prejudice to the generality and effect of the foregoing provisions of this clause 8 the liability of the Company for each delivery or courier service undertaken by the Company howsoever arising and whether direct or indirect and including but not limited to liability arising from the acts, omissions or negligence of the Company and/or its employees and/or agents or arising otherwise howsoever shall in any event be limited to the lesser of:-
   i. £150 or
   ii. the intrinsic value of the goods or property comprised in such delivery or courier service
   The provision of clauses 8.3, 8.4, 8.5 and 10.1 apply to liability for loss or damage to goods or property and do not apply to liability for death or personal injury.
3. LIEN
   a. Without prejudice to the Company's rights hereunder or arising otherwise howsoever, the Company reserves the right to exercise a lien over the Customer's goods and/or property pending payment in full or outstanding invoices.
4. TERMINATION
   a. This Agreement may be terminated by either party by one months notice in writing to the other.
   b. In the event of the Customer being in breach of any of the terms and/or conditions of this Agreement the Company shall have the right (without prejudice to any other rights it may have) to terminate this Agreement or suspend provision of the Services, or suspend the Customer's account facility, forthwith and without notice.
5. RESOLUTION OF DISPUTES and GOVERNING LAW
   a. The parties hereto submit to the exclusive jurisdiction of the Courts of England and Wales.
6. ENTIRE AGREEMENT
   a. This Agreement contains all the terms agreed by the parties regarding the subject matter hereof and supersedes any prior agreements, understandings or arrangements between them, whether oral or in writing, and no representation undertaking or promise shall be taken to have been given or be implied from anything said or written prior to this Agreement except as expressly set out in this Agreement.
7. NOTICES
   a. Any notice to be given by any party to the other under this Agreement shall be sufficiently served if left at, or sent by prepaid registered post or recorded delivery service or telefax or telex to the party to be served at. Its address as set out in this Agreement or such other address as it may notify for such purpose and shall be deemed to have been served when so left or sent by telefax or telex or in the case of posting 24 hours after the same was posted. In proving service by post it shall only be necessary to prove that the communication was contained in an envelope which was duly posted in accordance with this clause.
8. WAIVER
   a. No forbearance, indulgence or failure by the Company to enforce or to exercise, at any time or for any period of time, any term of or any right arising pursuant to this Agreement shall constitute, and shall not be construed as, a waiver of such term or right and shall in no way affect the Company's right later to enforce or exercise it.
9. SEVERABILITY
   a. The invalidity or unenforceability of any term of or any right arising pursuant to this Agreement shall not in any way affect the remaining terms or rights.
10. PROTECTING YOUR SECURITY 
    a. You agree that we may use Personal information provided by you to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
11. PROMOTIONAL CODE
    a. Any offer, promotion, code, special (“the Offer”) offered by NUDG Multi APP Services LIMITED (“We”) has the following Terms and Conditions:
    The Offer runs for a finite period, as defined in the Offer Terms and Conditions below or on the coupon itself.
    If no end date is defined on the advertisement, coupon or voucher then the time limit for the offer is a maximum of 30 days after the campaign started.
    The Offer cannot be used in conjunction with any other offer.
    We reserve the right to exclude any person from participating in the Offer on reasonable grounds.
    We reserve the right to end the Offer or to amend these terms and conditions at any time without prior notice.
    The Offer is subject to availability.
    The Offer can only be redeemed once by the same customer/account holder within the period of validity (unless specifically overridden by an additional Term and Condition).

CANCELLATION POLICY

You may cancel a booking as per our cancellation policy below:

Standard taxi with journey less than 10 miles	Over 4 hours	4 hours before booking time	Vehicle dispatched
Pre – booking	Full refund	Full refund	No refund
ASAP booking	N/A	N/A	No refund

 

Standard taxi with journey over 10 miles	Over 4 hours	4 hours before booking time	Vehicle dispatched
Pre-booking	Full refund	No refund	No refund
ASAP booking	N/A	N/A	No refund